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Page A-036
Troubleshooting common moisturizer problems
If a new moisturizer stings or burns on application, rinse it off, stop using it, and check the label for fragrance, strong acids, or high levels of alcohol ; switch to a fragrance‑free, barrier‑focused option instead.
Page A-065
Troubleshooting when your night moisturizer isn’t working
If your skin stings, burns, or itches after applying: rinse it off, stop using that product, and switch to a simpler, fragrance-light or fragrance-free moisturizer. If the reaction is strong or keeps happening with different products, check in with a dermatologist.