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Page A-051
Troubleshooting your face wash choice
Your skin feels tight immediately after washing and looks shiny again within an hour: your cleanser is probably too stripping. Switch to a gentler, more hydrating formula and see if washing only twice a day helps your skin balance out.
Page A-086
Troubleshooting your cleanser routine
It helps to know whether your cleanser is too harsh or too weak for your skin, because the signs and fixes are different. If your cleanser is too harsh: signs include burning or stinging during or after washing, skin that feels very tight and shiny in a dry way, new rough patches or visible flakes, and increased sensitivity to other products. Try switching to a gentler, pH-balanced formula, cut back on how often you wash, use cooler water, and avoid scrubby tools until your skin calms down.