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Page A-073
Troubleshooting common cleansing issues
Stinging, burning, or obvious redness during or after washing: rinse off the product straight away with cool or lukewarm water and do not use it again. Look for fragrance-free or 'for sensitive skin' options, and see a dermatologist if the reaction is severe or does not settle within a day or two.
Page A-087
Troubleshooting issues with cleansing oils
Stinging or redness after cleansing: Rinse off immediately, skip other active products that night and switch to a bland moisturiser. Next time, try shorter massage times and avoid broken skin. If the same product repeatedly stings, stop using it and move to a gentler option; if reactions are strong or persistent, see a dermatologist.