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Evaluation criteria for a DPDP-aware phone masking layer
DPDP alignment: Can it enforce purpose-specific policies, integrate with your consent source of truth, and help honour access, correction, and erasure requests across call logs and recordings?
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Evaluating DPDP-ready consent and data platforms for Indian brands
DPDP-aware consent models: granular purposes, clear distinction between service and marketing uses, and support for withdrawal and correction. Multilingual notices and user interfaces that match your customer base across India. Robust audit trails: time-stamped consent logs, policy versions, and administrator actions that can be searched during investigations or audits. APIs and integrations with your web and app stack, tag manager, CDP, CRM, and analytics so consent travels with the customer. Controls for retention, deletion, and suppression aligned with your documented data policy. Support for evolving mechanisms like DPDP consent managers or equivalent frameworks, so you are not locked into a proprietary approach.