Paragraph match score 79.8%
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Governance, metrics, and continuous improvement for consent-led patient engagement
System resilience: uptime and latency for consent checks in messaging workflows, and the number of incidents where consent enforcement mechanisms failed or had to be bypassed (with documented justification).
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Handling common consent-journey issues
Agents skipping consent scripts in call-centre workflows: Embed mandatory consent fields in the CRM, require disposition codes before proceeding, and use periodic call audits and refresher training to reinforce compliance.