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Governance, metrics, and continuous improvement for consent-led patient engagement
System resilience: uptime and latency for consent checks in messaging workflows, and the number of incidents where consent enforcement mechanisms failed or had to be bypassed (with documented justification).
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Handling common consent-journey issues
Inconsistent consent status across EMR, CRM and telemedicine apps: Designate a single source-of-truth consent store and synchronise updates via APIs or event streams rather than duplicating consent logic in each system.